The Hell's Gate Experience

Note

• Due to changes in pH level and temperature, we have temporarily closed the foot pool experience.

Inclusions

• Geothermal walk
• Mud baths
• Sulphur spas
• Complimentary Maori carving
• Complimentary Cool plunge pool

Time

• Sessions run at 10am, 11am, 12pm, 1pm, 2pm and 3pm every day.

Operating Hours

• Open everyday, except Christmas
• General operating hours (until 30th September 2024): Open daily from 10:00am – 6:00pm.

Duration

• 2.5 to 3 hours

Location

• Hell's Gate is located just outside of Rotorua's city centre at 351 State Highway, 30 Tikitere, Rotorua, New Zealand.
• From the city simply travel east on SH30. At approximately 5 minutes past the airport, you will turn right towards Whakatane. Hell's Gate is 3kms down this road.
• For ease, we also offer a shuttle service that can collect you from various stops around central Rotorua. Get in touch and we can help organise this. Bookings are essential and subject to availability.

Hotel Pickup

• Complimentary shuttle between Rotorua and Hells Gate
• Pick-up from Rotorua at 9.50am & 1.50pm
• Depart Hell's Gate at 1.50pm & 5.30pm
• Please note when booking a shuttle pick up, you are automatically booked onto the scheduled return
• Bookings are essential and subject to availability

What To Bring

• Towel
• Swimwear
• Clothes suited to the weather
• Comfortable footwear
• Sunscreen during summer
• Water bottle
• Hat
• Camera

Additional Information

• If you have booked for the geothermal walk or a package including the geothermal walk, we offer complimentary guided tours daily (subject to availability). These are approximately 2 hours in duration and commence at 10:30am and 2:30pm. Alternatively, a self-guided map is provided on arrival.
• The full walking trail is 2km long and takes around 1-1.5 hours to complete. There are shorter routes however which can reduce the trail to 0.6km or 1.3km, these take between 0.5-1 hours.
• The mud bath has a time-limit of 20 minutes once a day for health and safety reasons.
• Your swimwear and towels will have a sulphur smell to them after your experience and will need to be cleaned thoroughly. We recommend using old swimwear, or if you have any concerns to hire or buy from Hell's Gate, subject to availability.
• The chemical makeup of our muds and waters will tarnish most jewellery, particularly silver. We recommend removing it and waiting 24-48 hours to put it back on.
• All complimentary services are subject to availability.

Child Policy

• Children must be aged 12 and over to participate in the carving.
• Children are considered individuals between the ages of 5 to 15 years.
• Children must be accompanied by an adult and it is their responsibility to supervise them at all times.
• The mud baths are suitable for children over the age of 2.5 years, whereas the Sulphur spas are suitable for children over the age of 6 months.
• It is important that children (as well as adults) drink water while bathing in order to keep hydrated.
• All infants must wear bathing suits or disposable nappies whilst bathing.

Cancellation Policy

• You MUST CALL the operator before proceeding with cancelling this booking. 100% cancellation fee applies within 48hrs of tour date.

Booking Information

• Confirmation in the form of a tour voucher will be received at time of booking
• Upon completion of purchase, please print the voucher and present on day of the experience
• Availability was accurate at the time of booking however, is subject to change due to circumstances out of our control
• Offers and inclusions are subject to change without notice
• We strongly suggest reconfirming your booking with the tour operator within 48 hours of making your booking and prior to making other travel arrangements
• For your information, complete Tour Operator Information including contact details is included on your tour voucher
• The operator reserves the right to update their rates without notice